HOW TO PLACE AN ORDER:
You can browse the items in the online catalog and add them to your shopping cart. When you have finished shopping click the checkout tab at the top of any page. You may now review you order. Remember when you submit your order in the secure server, any items you make after that time will start a new order, so be sure you have all you need before you submit your order for the final time. MOST orders are shipped within 24 hours. If we have the items you requested in stock and if we get proper verification or order will normally be processed and shipped the next business day. If you place an order Friday night or over the weekend, your order will not be shipped until the following week.
You can now create your account on the Direct Sports® website. Customers that have an account, will automatically be emailed UPS tracking numbers when their order ships. And have the ability to check past orders and track them on the website for 6 months. Orders shipped by means other than UPS will not be included in the tracking system. If you are an international customer and your order ships Global Express mail you can request the tracking number be emailed to you in the comment section of your order form. Customers are not required to create an account and can place orders through the website without accounts, but will not be able to track their orders.
CREDIT CARD ORDERS:
We accept Visa, MasterCard, Discover, and American Express. We are required to verify the correct name and address on all credit card orders with the bank that issued the card. If the name and/or address does not match with what the card issuing bank has on file your order will NOT be shipped and you will be notified.
We now accept PayPal. When you select the PAYPAL option, you will leave the Direct Sports site and enter the PAYPAL site. You will not receive an order conformation number, nor email from Direct Sports as the transaction takes place under your PAYPAL account.
Different shipping rates apply to orders shipped outside the CONTIGUOUS United States. This includes APO, FPO, Hawaii, Alaska, Puerto Rico, etc. Free shipping does not apply to any package with a final destination outside the contiguous United States. Shipping to the aforementioned areas may at times require additional shipping.
If you are a customer and your credit card issuing bank is in a country other than the United States, we must verbally verify your address with your bank. You must provide your bank name and phone number. We must verbally verify your address. We will be unable to ship the order without proper address verification. Certain countries have adopted a privacy act which stops us from verifying your billing address. We ask that you fax a copy of your credit card statement to 1-540-921-1475 attention international ordering department. This is the only way we have to obtain address verification. Easton, Louisville Slugger, and Mizuno products are not eligible for international orders
We do accept personal and company checks. To place an order with a check please calls us at 1-800-456-0072. We reserve the right to hold check orders 10-15 business days after we receive the check and before shipping the order.
FLAT RATE SHIPPING ON ANY ORDER SHIPPED GROUND TO CONTIGUOUS US IS $7.99. Some promotions offer free shipping.
Rates apply to packages shipped ONLY within the Contiguous U.S. by UPS ground service. For packages shipped outside of the 48 Continental States (including Alaska, Hawaii, and most military addresses), or packages that CAN NOT be shipped via UPS Ground Service, additional shipping charges may apply. Heavy weight orders that must be shipped by the Postal Service (USPS) will require additional shipping costs. The total shipping cost will be provided to you before your order is processed, usually via E-Mail. Express shipping is available. Charges vary depending on the weight and destination of your package. The last page you see when completing an order is the options for shipping page. At that point you can choose an option. Air shipments placed after noon, Eastern Time will NOT be shipped until the next business day. UPS does not count Saturdays, or Sundays as business days. UPS DOES NOT COUNT THE DAY OF SHIPMENT AS A SHIPPING DAY. THIS MEANS, IF YOUR ORDER A BAT 2ND DAY AIR ON TUESDAY, AND EVEN IF IT SHIPS TUESDAY, IT WILL NOT BE DELIVERED ON WEDNESDAY. IT WILL SHIP ON TUESDAY, WEDNESDAY IS A TRANSIT DAY AND THURSDAY IS THE DELIVERY DAY. If you place an order on Friday morning NEXT Day Air, it will NOT BE DELIVERED until the following Monday. If you place a 2nd AMOUNT SHIPPING OVER FREE day air order on Friday morning, it will NOT BE DELIVERED until the following Tuesday. If you place an AIR ORDER after noon on Friday, it WILL NOT BE SHIPPED until the next business day (Monday)
Out of stock items ordered online will be automatically back ordered. You will be notified via email of the back ordered item and an approximate ship date. Your credit card will not be charged for the back ordered item until it is shipped.
Any item may be returned for exchange or refund provided it is unused, in the original packaging and is returned within 30 days of the purchase date. Please call for authorization before returning any merchandise. ANY RETURNS RECEIVED AFTER 30 DAYS FROM PURCHASE WILL BE CHARGED A 10% RESTOCKING FEE. REFUSED PACKAGES RETURNED TO DIRECT SPORTS FOR REFUND WILL HAVE A 10% RESTOCKING FEE OR THE ACTUAL COST OF RETURN SHIPPING APPLIED WHICH EVER IS GREATER. Shipping charges are NON refundable. BATS RETURNED OUT OF PLASTIC WILL BE SUBJECT TO A 10% RESTOCKING FEE. USED BATS CAN NOT BE RETURNED OR EXCHANGED, AND WILL BE RETURNED TO THE CUSTOMER.