Ordering Information

Placing an Order:

Orders can be placed on our website 24 hours a day, 7 days a week.  If you would like to order over the phone, we have some of the most knowledgeable customer service representatives in the industry ready to assist you. 

Our toll free number is: (800) 456-0072

Phone Hours:

Monday - Friday - 9AM - 5PM (EST)
Saturday - Phone lines closed.
Sunday - Phone lines closed.

Retail Store Hours:

Monday - Friday - 9AM - 5PM (EST)
Saturday - Closed.
Sunday - Closed.

Live Chat:

Simply enter your name and email address in the chat box to speak with one of our knowledgeable customer service representatives.  They will be happy to assist you with product questions, ordering information or anything else related to baseball & softball.  Support times may vary depending on rep availability.  

You are also welcome to email us at customerservice@directsports.com

Payment Options:

We accept Visa, MasterCard, American Express, Discover, & PayPal.  We also gladly accept United States Postal Service Money Orders and personal checks.  

If paying by personal check, your order will not be shipped until we have first receive the check, process it, and await confirmation that the check has cleared.  Please note, this process can take 7-14 business days. 

Please contact us for all purchase order inquiries.   

Order Verification:

All orders placed through our website are subject to our verification process for order accuracy and authorized valid payment.  For security reasons, we may contact you via email or phone requesting additional information to validate your order.  In order to prevent fraudulent activity, we must verify the bill to and ship to address.  Please be sure to provide your exact billing address and phone number (the address and phone number your credit card issuer has on file).  Incorrect information will cause a delay in the processing time of your order.

If your shipping address is different than your billing address (where you receive your credit card statement), please call your credit card issuer to make them aware of the shipping address.  Informing your credit card issuer about your the shipping address will not change any existing billing information; it will be temporarily listed in the banks memo field for purchase verification only.  Please recognize that calling your credit card issuer about an address notification may not only be necessary, but it will also speed up the verification process.

If your selected payment method is PayPal, we will ship your order to a PayPal confirmed address only.  A PayPal confirmed address is an address that has been reviewed by PayPal and found to be safe based on information related to the address.  For example, a credit card billing address is confirmed because PayPal can check that the address is the same as the address on file at the credit card company.

Order Confirmation:

Upon successful completion of your order, a confirmation displaying an order number will appear on the checkout page immediately after your order is submitted.  If an order confirmation did not appear after the final submit button, we may have received your order, but communication from our server to your computer was interrupted.  Please contact customer service to verify if your order had been received.

You will also receive an order confirmation via email after completing your web order or by phone.  An email address is required so that we may keep you informed on the status of your order.  Please recognize that your ISP or email client may have a filter that is preventing the email confirmation from getting through to you. Please check your Junk Mail folder and/or turn off your Spam Filter to allow e-mail from customerservice@directsports.com.

We will never share your email address with an unrelated 3rd party except as necessary to fulfill transactions that you initiate.  Please visit our privacy policy page for more information.

Order Processing Time:

Direct Sports makes every attempt to process orders for in-stock merchandise the same day they are received.  Our standard cut-off time for daily order processing is Noon EST Monday-Friday.  Orders for in-stock merchandise received during the weekend (after the Friday cut-off time) will ship on the following Monday.  Order processing times vary for merchandise that is shipped directly from our vendors (Merchandise labeled as: Dropship item - ships from manufacturer).

Pre-Ordered items are always shipped via standard ground shipping.  Standard ground shipping is not available for US Territories.  Orders may be delayed if we experience any issues processing your credit card information.  Please make certain that you provide your correct Account Name, Billing Address, Card Type, Account Number, and Security Code.

Order Status & Tracking:

You can check the status of your order on our website at any time by logging into your customer account.  

You may also contact us at (800) 456-0072.  Our customer service representatives will have your order status & tracking information available. 

Order Changes & Cancellations:

Due to our quick processing times, there is a very limited chance that we will be unable to make any changes to your order.  Please double check your order and make sure all the information is correct before placing your order. 


Occasionally we offer our customers the opportunity to pre-order products due to their limited availability and/or popularity.  By placing a pre-order, you will be among the first to receive the latest items.  When you place a pre-order, either over the phone or through the website, your order is placed on hold until the product arrives at our warehouse.  When the product arrives, your credit card is then charged and the product is shipped.  Your order may be cancelled up until your credit card is charged, but not after.

Delivery dates are estimates only and may be subject to change without notice.  Estimates that we provide are based on the delivery dates the manufacture provides to us.  Complications such as logistics, production delays and product shortages may arise.  These factors are outside of our control.  Please check the product you are interested in for the most recent delivery estimate. 
Drop Shipping:

In some circumstances we will arrange for the item to be shipped directly from the manufacturer to help you avoid a longer wait time.  This is typically the case for a special order item, or in the unusual event that a back-ordered item is not expected to arrive at our warehouse within a reasonable time. 
International Orders:

Due to manufacturer restrictions on products, shipping charges, duties/taxes and traceability, we welcome your order but are limited on what we can ship internationally.  Feel free to call, e-mail or live chat us for additional details.  

**  International shipments are generally subject to local import duties and taxes.  We are not responsible for, nor can offer any specific advice regarding any customs related fees that you may incur.  For specific information, please consult with your local government import office. **

Sales Tax:

This has been a very debatable topic with regard to online retailers.  At this time, we will automatically charge and withhold sales tax for orders to states in which we are under the obligation to collect/remit tax to.  If you see tax calculated in your shopping cart at the time of checkout, that delivery state is one that we must collect sales tax for.